Terms
and Conditions
The AWM website (the "Website") is owned and provided by AutoMate Wealth Management Limited ("AWM")
AWM Website (the “Website”) is held and provided by AutoMate Wealth Management Limited (“AWM”).
In these terms and conditions (the “Terms of Service”), whenever we use “AWM,” “we,” or “our,” we mean AWM as a whole, while “you” and “your” mean any person using this website
In the Terms and Conditions stated herein ("Terms and Conditions"), whenever we use "AWM", "us", "we" and "our", it refers to AWM collectively, and "you" and "your" refers to anyone who accesses or uses this website.
and
Jurisdiction:
These Terms and Conditions shall be interpreted and enforced in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any dispute arising out of or in connection with the use of this website shall be submitted to the jurisdiction of the courts of Hong Kong.
These 'Terms and Conditions' shall be governed and construed in accordance with the laws of Hong Kong SAR of the People's Republic of China (Hong Kong). Disputes arising from the use of this website may be submitted to the jurisdiction of the Hong Kong courts.
General Terms and Conditions
General Terms
Access to and use of this website is subject to these terms and conditions, and our privacy policy. By using this website, you agree to comply with these terms and conditions and our privacy policy. If you do not comply with the following terms and conditions or our privacy policy, you will not be permitted to access and use this website and should immediately cease such access and/or use
The access to and use of this website is subject to the Terms and Conditions and our Privacy Policy. By using this website, you agree to act according to these Terms and Conditions and our Privacy Policy. If you do not conform to the following Terms and Conditions or our Privacy Policy, you are not allowed to access and use this website, and you should immediately stop such access and/or use.
If you violate any of the terms and conditions, your right to access and use this website will be terminated immediately
If you violate any of the Terms and Conditions, your right to access and use this website shall be terminated immediately.
We reserve the right to change these terms and conditions at any time without prior notice. Revised terms and conditions will take effect from the date of publication on this website. As these terms and conditions are subject to revision from time to time, you should review them each time you visit this website. Your continued access to and use of this website constitutes your unconditional acceptance of any revisions and your acceptance of the most recent version of the terms and conditions
We reserve the right to make changes to these Terms and Conditions from time to time without providing any prior notification. The amended Terms and Conditions are effective from the date they are published on this website.
About insurance brokers
Regarding Insurance Brokers
All insurance is arranged through a licensed insurance brokerage. AutoMate Wealth Management Limited ("AWM") is an insurance brokerage registered in Hong Kong. Insurance services will be provided by AWM (insurance brokerage license number FB1326)
All insurance is arranged through licensed insurers. AutoMate Wealth Management Limited (“AWM”) is a registered insurance broker in Hong Kong. The insurance services would be provided by AWM (The Insurance Broker Company License Number is FB1326).
AWM is an insurance broker whose business is to arrange insurance products and services for clients and does not represent any specific insurance company in transactions with clients
AWM is an insurance broker whose businesses are to arrange insurance products and services for their clients, and do not represent any particular insurance company in their dealings with clients.
AWM is not an insurance company, does not underwrite any insurance risks, and does not represent any insurance company in your transactions. AWM is not wholly or partially owned or controlled by any insurance company. AWM is not a joint venture operator and does not represent any insurance company. These terms and conditions do not imply any representation, partnership, joint venture, or other relationship
AWM is not an insurance company, and does not underwrite any insurance risk, nor does it represent any insurance company in its dealings with you. AWM is not wholly or partially owned or controlled by any insurer.
AWM earns its income through commissions paid by insurance companies. By agreeing to conduct any insurance transaction, you consent to AWM receiving commissions
AWM is remunerated for its services by the receipt of commission paid by insurers. Your agreement to proceed with any insurance transaction shall constitute your consent to the receipt of commission by AWM.
Our services
Our Service
We offer a free and independent online service that allows you to use AWM's insurance services. Our online service is free
We offer a free and independent online service that allows you to access the insurance service from AWM. Our online service is free.
In addition, we also allow you to obtain our assistance and support offline (e.g., by telephone) by providing information about using this website and related information about insurance products or services from third parties. This service will be provided by an AWM licensed sales representative. We will not charge you for this service
Additionally, we allow you to get assistance and help offline (such as over the phone) from us on the information related to this website or third-party insurance products or services. This service will be provided by a licensed insurance representative under AWM, and you will not be charged.
Please note that nothing on this website should be considered or relied upon as financial advice or a recommendation for any specific product or service. The information on this website may help you choose the product or service that best suits your needs. However, it is entirely the responsibility of the decision-maker to conduct research, seek independent and professional advice, and ensure the suitability of any product or service of interest. Ultimately, the decision to purchase any product or service, whether or not it is displayed on this website, is entirely the sole responsibility of the reader/user
Please kindly always keep in mind that, nothing on this website ought to be or relied upon as financial advice, or recommendation of any specified products or services. Information on this website is purposed to help you choose the product or service that best meets your needs. However, it is your sole and absolute decision to purchase any product or service, whether the product or service has been featured on this website or not. This means it is your sole and absolute responsibility to conduct research, seek independent or professional advice, and ensure the suitability of the product or service of those you are interested in.
Please note that nothing on this website should be construed as or interpreted as an offer from us or any third party to sell you any products or services or to enter into a contract with you regarding any products or services. By providing your personal information, you are making a request to the relevant third party for a quote on the relevant products or services, subject to their terms and conditions (if any)
Please also keep in mind that nothing on this website is, or shall be deemed to represent, a proposal by us or any third party to sell to you any product or service or to enter into any contract with you in respect to any product or service. By giving us your personal details, you are making a proposal to request for a quote of the relevant product or service from the relevant third party based on its terms and conditions if any.
We are committed to providing you with uninterrupted access to the current website. However, we cannot guarantee the continued availability of this website. We reserve the absolute right to suspend, restrict, or terminate your access to the website at any time. We also reserve the right to display, revise, delete, edit, remove, or modify any data, content, materials, or information displayed on this website at any time
We aim to provide uninterrupted access to our current website. However, we cannot assure you of the uninterrupted availability of this website. We have the absolute right to suspend, limit, or terminate your access to the website at any time. Also, we reserve the right to feature, amend, delete, edit, take away, or modify any data, content, material, or information displayed on this website at any time.
Insurance premium refund
Return of Premiums
In most cases, insurance policies are annual contracts, and once you sign such a contract, you are responsible for it. This means that if you cancel the contract at any time (outside of the cooling-off period, if applicable), you have no legal right to a refund of your premiums unless otherwise stated in the policy documents. Some insurance companies offer pro-rata refunds, and we will continue to strive to obtain a refund for you if possible
In the vast majority of cases, General Insurance policies are annual contracts, once you have entered into such a contract, you are committed to the contract's terms. This means if you cancel the policy/ policies at any time (other than within the cooling off period, if applicable), you have no legal right to a return of premium, except as mentioned in the policy document. Some insurers give proportionate refunds. However, we will continue to work on your behalf to secure a refund if it is possible.
Information about insurance products
Information about Insurance Products
Any contract entered into regarding an insurance product is a contract between you and your insurance provider. All products and services offered on this website or arranged by AWM are subject to the terms and conditions of your contract with the relevant insurance provider. We recommend that you carefully read these terms and conditions and ensure that you fully understand them (and, where appropriate, seek professional advice to understand their meaning, operation, and practical impact) before entering into any contract for such products or services. If you have any questions about your obligations under these terms and conditions, or wish to seek our services or assistance, you can contact AWM's Customer Service Department
Any contract entered for an insurance product will be between you and the insurance provider. All products and services described on this website or arranged by AWM are subject to the terms and conditions of the contract between you and the applicable insurance provider. You are advised to read these terms and conditions carefully and to fully understand such terms and conditions thoroughly (in appropriate cases, seek professional advice on the meaning, operation, and substantive effect of these terms and conditions) before you enter into a contract for such products or services. If you are in doubt as to your obligations under these Terms and obligations Conditions or if you wish to seek assistance in relation to our service, you are encouraged to contact AWM's customer service department.
Unless you receive a notification of insurance coverage from AWM or the relevant insurance company/provider, the data you submit to AWM on its website or otherwise should not be regarded as a binding, valid, applied, or presumed insurance coverage
No insurance coverage shall be construed as bound, in force, applied for, or assumed as a result of your submission of data to AWM on the website or otherwise unless and until notification of coverage has been sent to you by AWM or the relevant insurance company/provider.
Unless otherwise specified, the products and services described on this website are not applicable to persons outside the Hong Kong Special Administrative Region or persons without legal capacity to enter into contracts, such as minors. Therefore, any contracts made by such persons will not be binding on AWM
Unless otherwise specified, products and services described in this website are not available to persons who are outside Hong Kong SAR or to persons who do not possess the legal capacity to enter into contracts, such as minors, and accordingly, no contract purported to be entered by these persons will bind AWM.
Where appropriate and with your consent, all documents relating to the insurance product may be sent to you electronically by AWM or the insurance company/provider. If electronic delivery of insurance documents is not possible due to legal restrictions, AWM or the insurance company/provider will mail the documents to you in physical form upon your request
Where appropriate and with your consent, all documents related to insurance products may be sent to you electronically by AWM or the insurance company/provider. In the cases where insurance documents cannot be delivered electronically due to legal constraints, physical forms will be posted to you by AWM or by the insurance company/provider upon your request.
The information on this website, and all materials relating to the products and services offered, do not constitute a complete description of any specific or individual terms and conditions. Therefore, they should not be construed as a specific warranty of the product or service. You are responsible for seeking independent and professional advice and ensuring that all details and information provided to this website are accurate and reliable. For any particular product or service, if the terms and conditions of that product or service conflict with the information contained on this website, the terms and conditions of that product or service shall prevail
Information on this website and all materials related to products and services on offer are not representative of, and thus must not be treated as, the complete description of the particular and individual terms and conditions nor the precise cover provided of that product or service. It is your sole responsibility to seek independent and professional advice and to ensure all details and information provided to this website and/or to be found are accurate and reliable.
Before any coverage is confirmed or provided to you, you should fully and honestly inform AWM of all information that you know or reasonably expect may relate to the insurance you are claiming. You are obligated to (i) disclose every fact that may affect the prudent insurer's judgment in determining premiums or underwriting risks; (ii) not misrepresent material facts; and (iii) not make fraudulent claims. If a fact relates to the nature of the risk for which you are seeking coverage, it is a material fact that needs to be disclosed to the insurer, even if the insurer did not inquire about or prompt it in the application form or any other communication between you and the insurer. Failure to do so may result in you not receiving any benefits from the chosen policy
Prior to any cover being confirmed or provided to you, you should fully and faithfully inform AWM of everything you know, or could reasonably be expected to know that could be relevant in the process or the decision to grant you the requested insurance. You are obliged (i) to disclose every fact that would influence the judgment of a prudent insurer in fixing the premium or in determining whether to underwrite the risk; (ii) not to misrepresent material facts and (iii) not to make fraudulent claims. A fact is material and requires disclosure to the insurer (even though the information was not asked or prompted by the insurer in the proposal form or any other communication between you and the insurer, whether through AWM or not). If it is relevant to the nature of the risk sought to be covered. To do otherwise may result in receiving no benefit from your chosen policy.
You agree that submitting your information on this website should not in any way be construed as accepting any offer and/or request to purchase any products or services, and nothing on this website should be construed as an invitation to engage in any such conduct. AWM requires that the policy not be interpreted as AWM offering you a quote for its products
You agree that submission of your information on this website shall never in any way be considered as acceptance of any offer and/or your request to purchase any product or service and that nothing on this website shall be treated as an invitation to do any of these actions. AWM request for a policy shall not be construed as an offer by AWM to provide a product to you.
Before entering into any agreement or arrangement with an insurance company, you must read and accept all applicable terms, conditions, exclusions and any policy restrictions
You must read and accept all applicable terms, conditions, exclusions, and limitations of any policy before entering into any agreement or arrangement with an insurer.
By purchasing car insurance products on our website, you authorize us to use your personal data to collect insurance premiums from your credit card account. The premiums will be deposited into AWM's customer account, and this website is fully responsible for the processed payments
By proceeding with the purchase of a motor insurance product transaction through the website you authorize us to use your personal data to charge your credit card account through us for the insurance premium. The premium would be deposited to AWM's client account, this website is fully responsible for the payments being processed.
Once a car insurance coverage notice is issued, the insurance premium will not be refunded
Premiums will not be refunded once a motor insurance cover note has been issued.
Permitted use
Permitted Use
You are only permitted to access and use this website for personal or non-commercial purposes. This means that this website should only be accessed and used directly by a private individual or legal entity to find the products or services of that individual or entity, and in their own name. Any other type of access and use of this website beyond that described in this paragraph is strictly prohibited
You are solely permissible to access and use this website for personal or non-commercial functions, which means this website shall only be accessed and used directly by a private individual or by a legal entity to find a product or service for that individual or entity and on their behalf. Any other kind of access to and use of this website beyond those mentioned in this paragraph is strictly prohibited.
You may not use this website in the following ways:
You cannot use this website:
To be carried out in any illegal, fraudulent, or commercial manner;
In any unlawful, fraudulent, or commercial manner;
Doing something that harms, abuses, embarrasses, defames, insults, threatens, intimidates, or harasses another person or business, or in a manner that we in our own and absolute judgment deem to be an invasion of privacy or indecent, offensive, hateful, inappropriate, objectionable, unacceptable, discriminatory, or harmful
To hurt, abuse, embarrass, defame, libel, threaten, intimidate, or harass another person or business, or in a manner that, in our sole and absolute determination, invades another person's privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging;
To produce, inspect, verify, update, modify, or revise your own or others' databases, records, or catalogs;
To produce, check, confirm, update, modify, or amend your own or another person's databases, records, or directories;
To alter or reverse engineer any part of this website for any commercial benefit; and/or
To alter or reverse engineer any part of this website for any kind of commercial gain; and/or
In our own and absolute judgment, we will conduct such actions in a manner that we deem to interfere with, disrupt, or impose an unreasonable or excessive burden on our communications and technology systems
In a way that, in our sole and absolute determination, interferes with, disrupts, or imposes an unreasonable or disproportionately large burden on our communications and technical systems.
Furthermore, it is strictly prohibited to use this website with any automated computer code, process, program, robot, web crawler, spider, data processing, trawling, or alternative "screen capture" computer code, process, program, or system
Additionally, using the website in conjunction with any automatic computer code, process, program, robot, net crawler, spider, data processing, trawling or alternative 'screen scraping' computer code, process, program or system is strictly prohibited.
Anyone who uses this website in the manner described above or engages in the activities described above should immediately cease using this website
Anyone using the website in any of the above ways or engaging in any of the above activities should stop using the website immediately.
Intellectual Property
Intellectual Property Rights
All rights to the data, content, materials, or information displayed and found on this website, including but not limited to intellectual property rights, ownership, and goodwill, belong to us or our licensors. You may print, copy, transmit, or store excerpts of the content, materials, or information displayed on this website, provided that you comply with the following conditions:
All rights, including but not limited to intellectual property right(s), ownership and goodwills, of the data, content, material or information displayed and to be found on this website belongs to us or our licensor. You can print, copy, transfer or store extracts of content, material or information displayed on this website for your own personal use if you abide by the following conditions:
This product may not be used for any commercial or business function without our written permission. This right may not be sold or assigned to any third party;
It cannot be used for any business or commercial functions without our written permission. Such right cannot be sold out or transferred to any third party;
You may not modify or alter any such data, content, materials, or information. Without our written permission, such content may not be extracted, reproduced, published, used, reformatted, and/or displayed on other websites;
It cannot be used for any business or commercial functions without our written permission. Such right cannot be sold out or transferred to any third party;
Our status as authors of such data, content, materials or information, and that of our licensors, should be acknowledged
It cannot be used for any business or commercial functions without our written permission. Such right cannot be sold out or transferred to any third party;
All intellectual property rights on this website (including but not limited to the data, content, materials, or information displayed and available), such as patents, trademarks, domain names, ethical rights, data, supply code, software, specifications, proprietary technologies, processes, and business strategies (whether registered or unregistered, and all rights to use registered rights), are owned by us or our licensors, and such rights are reserved. In other words, nothing on this website and/or in the terms and conditions should imply a transfer or assignment of the aforementioned ownership, rights, and/or goodwill
It cannot be used for any business or commercial functions without our written permission. Such right cannot be sold out or transferred to any third party;
Images, logos, trademarks or service marks displayed on this website are protected by applicable copyright and/or other intellectual property laws
It cannot be used for any business or commercial functions without our written permission. Such right cannot be sold out or transferred to any third party;
Unless otherwise stated in these terms and conditions, no content, material or information displayed and found on this website may be used, copied, modified, published, transmitted, sold, excerpted, reverse engineered, reproduced, reformatted or distributed by you without our prior written permission
Except as mentioned elsewhere in these Terms and Conditions, none of the content, material, or information displayed and to be found on this website can be used, copied, modified, published, transmitted, sold, excerpted, reverse designed, reproduced, reformatted or distributed by you without our prior written permission.
You retain ownership of any feedback, content, or materials (“User Content”) that you submit to this website. You unconditionally grant us a perpetual, irrevocable, transferable, worldwide, royalty-free, and unlimited license to use, modify, store, share, sell, publish, and transmit the User Content in any way and for any purpose
You shall retain possession of any feedback, content, or material you submit on this website ("User Content"). You shall unconditionally grant us a perpetual, irrevocable, transferable, worldwide, royalty-free and unlimited license to use, alter, store, share, sell, publish, and transmit such User Content in any manner and for any purpose.
Exclusion of responsibility
Exclusions of Liability
We will not be liable, directly or indirectly, for any inaccuracy, errors, or omissions in the information, materials, data, or knowledge (including but not limited to information from third parties) on this website. Please remember that this information may be inaccurate, incomplete, or outdated. We are not responsible for any knowledge, materials, or data on this website, whether or not such information is provided by a third party. You agree that we make no warranties and/or representations in any way that the website, any information on this website, or any third-party website is free of viruses or will not cause any harmful effects on any technology
We shall not be accountable (directly or indirectly) if the information, material, data, or knowledge, including but not limited to that from a third party, on the website is inaccurate, or if there are any errors or omissions within such data, material, and information. You must bear in mind that such information could be inaccurate, incomplete, or out of date. any way provide any warranty and/or represent that the website or any information on this website or any third-party website is free from viruses or anything that can have a harmful impact on any technology.
We are not liable for any direct or indirect loss or damage resulting from the inability to access the website or any use of the website beyond our control. We are not liable for, and shall not be held responsible for, any indirect loss or damage suffered by you as a result of accessing and using this website, including but not limited to any expected loss of savings, business or opportunity, profit or income, or any loss or damage suffered by you while using this website that we could not have foreseen when you used the website
We hold no responsibility for direct or indirect losses or damages arising from an inability to access the website and from any use of the website that is beyond our control. We are not accountable or to be blamed for any indirect losses or damages suffered or incurred by you or those that were not predictable as a result of your access and/or use of this website. use of this website which was not foreseeable by us when you are using and accessing this website.
Our multiple channels provide you with access to third-party websites that may review a variety of products and services. In some cases, you can even access user reviews directly on the website. The views expressed on third-party websites do not represent our views, and we assume no responsibility for the accuracy or content of any such views or expressions
A number of our channels can offer you access to third-party websites that can host reviews concerning several products and services. In some instances, you will even be able to access user reviews directly on the website. The views expressed in third-party websites do not represent our views and we shall not be accountable for the accuracy or content of any such views or expressions.
You will be able to apply for a variety of products and services through this website. These products and services are provided by third parties. You are solely responsible for your selection of products or services. We are not liable for, and shall not be held liable (directly or indirectly) for any loss or damage arising out of or in connection with any product or service you receive and/or purchase, whether such loss or damage is caused by your use of this website or by any third party’s actions, omissions, errors, or omissions in connection with such product or service. Please note that the data and descriptions of products and services on this website may not represent a complete description of all options and terms for such products and services. Before purchasing, you should ensure that you carefully review all options and the terms of the product or service
You will be able to apply for a variety of products and services via this website. The products and services are provided by third parties. You are solely responsible for your choice of product or service. We are not accountable or to be blamed (directly or indirectly) for any loss or harm you will suffer or incur as a result of any product or service you received and/or purchased as a result of or based on using this website or for any acts, omissions, errors or defaults of any third party about that product or service. Please bear in mind that the data and descriptions of products and services on this website might not represent the entire descriptions of all the options and terms and conditions of these products and services. You need to make sure that you carefully look at all the options and the terms and conditions of any product or service before purchasing it.
When you purchase insurance products on this website, please ensure that all details are correct; once a coverage notice is issued, no refunds will be provided. AWM is not liable for any refunds after a coverage notice has been issued
When you purchase an insurance product on this website, please ensure that all details are correct; under no circumstances will refunds be provided once the cover note has been issued. AWM will not have any liability for refunds once the cover note has been issued.
We provide links from this website and emails sent to you to third parties. Therefore, the websites we mention are operated by third parties that we do not manage. Your access to and use of these third-party websites is entirely at your own discretion and risk. Any content linked to third-party websites is provided solely for your interest and convenience. We are not liable for any loss or damage you suffer or incur as a result of using any third-party website, or for the actions, omissions, errors, or omissions of any third party mentioned on this website
We offer links from this website and emails sent to you by third-parties. Due to this, we tend to mention websites that are operated by third parties that we do not manage. You access and use these third-party websites at your sole discretion and risk. Any links to third-party websites are provided for your interest and convenience only. We are not accountable for any loss or harm you will suffer or incur as a result of the use of any third-party website or for any acts, omissions, errors or defaults of any third party mentioned on this website.
Your use of any third-party website is governed by its terms and conditions and privacy policy. These terms and conditions and privacy policies may differ significantly from these terms and conditions and our privacy policy. It is your responsibility to carefully review the terms and conditions and privacy policy of any third-party website before using it. We are not liable for any loss or damage you suffer as a result of the terms and conditions or privacy policy of any third-party website, nor are we liable for any actions, omissions, errors, or failures by any third party as a result of its terms and conditions and/or privacy policy
Your use of any third-party website is regulated by the terms and conditions and privacy policy of that website. Such terms and conditions and privacy policy may differ from these Terms and Conditions and our Privacy Policy hereinafter. It is your responsibility to go through the terms and conditions and privacy policy of the relevant third-party website before using that website. omissions, errors, or defaults of any third party as a result of their terms and conditions and/or privacy policy.
Complaints Procedure
Complaint Procedure
We aim to provide all our customers with a high standard of service and satisfaction, but if you wish to file a complaint regarding any aspect of our service, please call 2723 3166 or write to:
We aim to provide all our customers with a high level of service and satisfaction but if you wish to complain about any aspect of our services with you please contact us on 2723 3166 or write to:
Lide Wealth Management Co., Ltd
Email:[email protected]
Address: 28/F, 8 Wyndham Street, Central, Hong Kong
To handle complaints, our working hours are from 10:00 a.m. to 5:30 p.m., Monday to Friday, and we also provide online services from 5:30 p.m. to 11:00 p.m. (excluding Saturdays, Sundays and public holidays)
AutoMate Wealth Management Limited
Email: [email protected]
Address: 28/F, 8 Wyndham Street, Central, Hong Kong
For the purposes of complaints handling, our working hours are Monday to Friday 10 am to 5:30p.m., and we provide online services from 5:30 PM to 11:00 PM (excluding Saturday, Sunday, and Public Holidays).
We cannot answer complaints on behalf of the product or service provider, nor can we accept or assume responsibility for any such complaints. If you wish to file a complaint against them, we recommend that you visit the product or service provider's website and follow their complaint procedures
We cannot answer complaints on behalf of a product or service provider or accept or admit responsibility for any such complaints. We recommend that you visit the website of the product or service provider and follow their complaints procedure if you wish to make a complaint against them.
If further mediation is needed, a notification can be sent to the relevant insurance product's complaint department's superior authority. Further mediation channels include:
In the event that further mediation is required in relation to the issue, a notice can be sent to a higher authority regarding the complaint in relation to insurance products. Further channels of mediation include:
Insurance Claims and Complaints Bureau
29th Floor, San Xiang Building, 353 Lockhart Road, Wan Chai, Hong Kong
The Insurance Claims Complaints Bureau
29/F, Sunshine Plaza,
353 Lockhart Road,
Wanchai, Hong Kong

