Claims process and road support

Documents required for claim

If you intend to make a claim for your purchased car insurance, please submit the relevant documents to the insurance company as soon as possible, according to the claim items:

  • Your car is damaged 

    • Driver's ID card and driver's license (copy)

    • The front and back of the vehicle registration document (i.e., the license plate)

    • A quote for repairing an insured vehicle (applicable to comprehensive insurance)

    • Police procedures for handling drunk driving, including forms, statements, and accident sketches

    • Copy of breath test results

    • Car damage pictures or videos 

    • If the driver has two or more years of driving experience, please provide proof

    • Photos taken at the accident scene (if any)

  • Third-party claim protection 

    • Driver's ID card and driver's license (copy)

    • The front and back of the vehicle registration document (i.e., the license plate)

    • Police procedures for handling drunk driving, including forms, statements, and accident sketches

    • Police report number and notice of proposed charge (if any)

    • Copy of breath test results

    • Photos or videos of the accident scene and vehicle damage 

    • Detailed contact information for the third party includes:

      • Name

      • Data on property damage and/or injury

      • Telephone number

      • address

      • The license plate number and vehicle model of the third-party vehicle

    • Authorization form filled out and signed by the driver of the vehicle 

    • Witness's name, phone number, and address

    • Photos taken at the accident scene (if any)

  • Windshield protection**

    • The front and back of the vehicle registration document (i.e., the license plate)

    • Pictures or videos of damaged windshields

    • Original repair receipt

*The time limit for filing a claim varies from insurance company to insurance company, but most require it to be completed within 7 to 21 days after the incident. Please refer to the relevant insurance company's terms and conditions. If you fail to file a claim within the specified time, the insurance company has the right to refuse the late claim

**Some insurance companies offer windshield repair services at designated garages. Simply show the original policy to the garage. Please refer to the policy terms and conditions for details

If you intend to make a claim, you can via WhatsApp oremail. We are happy to provide you with support and professional advice to ensure your claim is handled properly.

Claims support

Road support

All comprehensive insurance policies include 24/7 roadside assistance. In the event of any accident, please call your insurance company. The hotline is printed on your policy, and the insurer will arrange appropriate assistance immediately. If you have any questions, please contact anAWM insurance specialist.